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xxcellent kreations

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  • Home
  • Services
    • Memorial & Celebration
    • Graduation & Milestones
    • Custom Apparel & Prints
  • About Us
  • How to Order
  • Contact Us

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Terms and Conditions

Terms and Conditions

Last Updated: March 25, 2021


Welcome to Xxcellent Kreations. By accessing this website or placing an order, you agree to the following Terms & Conditions. Please read them carefully. 


1. General

Xxcellent Kreations (“Company,” “we,” “our,” or “us”) is a custom design and print studio specializing in personalized apparel and printed keepsakes.


All products are custom-made and produced upon order.


By placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.


2. Custom Orders & Design Approval

All items are custom designed based on the information and materials provided by the customer.


You are responsible for:

  • Correct spelling of names
  • Accurate dates
  • Event details
  • Uploaded images


Design proofs may be provided when applicable. Once approved, production begins.

Xxcellent Kreations is not responsible for errors approved by the customer.

3. Photo & Content Responsibility

By submitting photos, artwork, or custom content via email or text message, you confirm:

  • You own the rights or have permission to use the images.
  • The content does not infringe on copyright or intellectual property rights.
  • The material is appropriate and lawful.
     

We reserve the right to refuse or cancel orders containing inappropriate, copyrighted, or offensive content.


4. Payment Terms

All payments are processed securely through PayPal.


Full payment is required before production begins unless otherwise agreed in writing.


Prices are subject to change without notice.


5. Production & Turnaround Times

Production times vary depending on product type and order volume.


Standard production timelines are provided on product pages.


Certain items require advance notice (e.g., banners, backdrops, specialty graduation items).


Rush orders are accepted by approval only and require the separate purchase of a Rush 

Fee when applicable.


Xxcellent Kreations is not responsible for delays caused by:

  • Incomplete information
  • Delayed photo submission
  • Design approval delays
  • Carrier shipping delays
     

6. Shipping & Delivery

Shipping times are separate from production times.


We are not responsible for:

  • Shipping carrier delays
  • Incorrect addresses provided by customers
  • Lost or stolen packages once marked delivered
     

Customers are responsible for ensuring correct shipping information.


7. No Refunds on Custom Orders

Due to the personalized nature of our products:


All custom sales are final.


Refunds or replacements will only be considered if:

  • The product is defective due to our error.
  • The wrong item was shipped.
     

Claims must be submitted within 3 days of delivery and include clear photographic evidence.


8. Cancellations

Orders may only be canceled before design work begins.


Once design or production has started, cancellations are not permitted.


9. Color Variations

Actual colors may vary slightly due to:

  • Screen settings
  • Lighting conditions
  • Print material differences
     

Minor color variation does not qualify as a defect.


10. Intellectual Property

All custom designs created by Xxcellent Kreations remain the intellectual property of the Company unless otherwise agreed in writing.


We reserve the right to use images of completed work for marketing purposes unless the customer requests privacy in writing prior to production.


11. Limitation of Liability

Xxcellent Kreations shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.


Our liability is limited to the purchase price of the product ordered.


12. California Governing Law

These Terms & Conditions are governed by the laws of the State of California.


Any disputes arising from use of this website or products shall be resolved in accordance with California law.


13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Updates will be reflected by a revised effective date.


14. Contact Information

For questions regarding these Terms & Conditions:


Xxcellent Kreations
Email: info@xxcellentkreations.com

Copyright © 2021 XxcellentKreations - All Rights Reserved.

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